Exchanges and returns
Thank you for shopping at Winner Tribe SL
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our refound and return policy. The following terms to any product you have purchased from us.
How to return to product
Log into your account, select the product, and submit a return request for the purchased item.
You can also contact us directly through:
Email: info@winnerpickleball.com
Telephone: 645 996 379
Cell phone: 645 996 379
You are responsible for the cost and risk of return the Goods to us.
You must send the merchandise to the following address:
PASEO DE SAN ILLAN 35, MADRID - 28019
Remember to download the receipt and include it in the product package.
We cant be responsible held for goods damaged or lost in return shipping. Therefore, we recommend using an insured and trackable shipping service. We cant issue a refund without current receipt of the goods proof or proof of return delivery.
Special conditions
To ensure your items are eligible for a return, please make sure that:
- The item or product was purchased with the last 7 days
- The products must be in their original packaging and in good condition.
The items following or cant products be returned:
- Products made to specifications or clearly customized.
- Products that are not suitable for return for reasons of health protection or hygiene and have unsealed after delivery.
We book the right to refuse returns of any merchandise that does not meet the return above return at discretion at our sole.
Refund
We will recast you no later than 7 days from the day we receive the returned goods. We will use the same payment method you used for the order, and you will not incur any fees for this refund.
Payment
Payment Methods
We offer the following payment methods:
Time of payment
Once you've placed your placed order, you'll have the option to pay immediately. If you prefer to pay later, you can do using the payment link in the order confirmation email you.
If you have chosen to pay via Paypal, the charge will be made in the last step of the purchase process.
Some banks may show a pre-authorization followed by a subsequent charge. This amount will be released automatically. If this doesn't happen, we recommend your bank to expedite the release of the pre-authorization.
Secure purchase
We use SSL certification to ensure that all processes are secure on the website.
When making a payment, it is the corresponding entity (Redsys, Ceca, Paypal) that offers its security methods to ensure the is purchase completely safe.
Shipment
Shipping and cost methods
We handle the shipping times and costs provided by the contracted shipping company, you can check the total shipping cost and the conveyor in your order history or when to carry out the purchase process.
Order Status
You can see the status of your order by entering the order confirmation email and following the instructions that appear there or by logging into your account in the order option.
